Faqs

Answers to Your Burning Questions

Your Questions, Answered: Custom Apparel, Branding, and More

Can I order custom uniforms or merchandise for a small organisation?

Yes! We work with organisations of all sizes—from small schools to large cultural institutions. No matter the scale of your project, we provide custom apparel and merchandise solutions to meet your needs.

 

How do I start the design process for custom apparel or merchandise?

Starting is easy! Share your vision or branding needs with us, and we’ll guide you through the entire process—from initial concepts to final design approval.

 

Are eco-friendly and sustainable fabric options available?

Absolutely! We offer a range of sustainable fabric options for both apparel and merchandise. We prioritise environmentally friendly practices across our production.

What are your lead times for production and delivery?

Lead times vary depending on the project size and complexity. However, most orders are completed and delivered within 14 Working Days from final design approval. If you have specific deadlines for events, let us know so we can plan accordingly.

Can we receive samples before committing to a full order?

Yes, we can provide samples of our work to ensure you’re completely satisfied with the quality and design before placing a full order. However, it’s important to note that we do not provide custom samples for individual designs. Additionally, there is a charge for samples, which we can discuss when you make your request. These samples are a great way to get a feel for the materials and craftsmanship that go into each uniform. Please contact us for more details on how to request samples and the associated costs.

Do you cater to various sizes for school uniforms and custom dancewear?

Yes! We offer a full range of sizes to ensure that everyone in your group is catered for. Whether it’s school uniforms, dancewear, or merchandise, we make sure everyone can find their fit.

What is your return policy on custom apparel and merchandise?

Due to the bespoke nature of our products, returns are only accepted in cases of defects or errors. We work closely with you during the design process to ensure everything is perfect before production begins.

 

How can we ensure that our custom items will match our branding or school colours?

We provide digital proofs and, where necessary, physical samples to ensure colours and designs align with your branding before production.

Are there discounts for bulk orders?

Yes! We offer discounts on bulk orders for schools, cultural organisations, and large events. Contact us to discuss pricing based on the size of your order.

How do we care for our custom apparel or uniforms to ensure they last?

We include care instructions with every order to help you maintain the longevity of your custom apparel. Proper care can ensure your garments remain in excellent condition for a long time.

Why are your prices higher than some competitors?

We focus on delivering premium, high-quality apparel and branding solutions that stand the test of time. Our pricing reflects the craftsmanship, sustainability, and expertise that go into every project, ensuring you receive products that not only meet but exceed expectations. We don’t cut corners, and our clients invest in long-lasting, culturally relevant designs that make a real impact.

 

For more information on our arts marketing services, visit our Cultural Branding page or explore the latest trends and insights from One Dance UK, the Arts Marketing Association (AMA), and D&AD.

Ready to Amplify
Your Brand?

Let’s bring your vision to life together! Contact us today to discuss your project and discover how we can create something extraordinary.